Privacy Policy
Effective Date: January 1, 2024
At Business Pass LLC, we take the protection of your personal information very seriously. This Privacy Policy explains how we collect, use, share, and protect your information when you use our services, including access to the Business Pass platform, where you can interact with experts in various professional fields.
This Policy applies to all users of our services, regardless of how they access them (via website, mobile application, or other communication channels).
Please read this Policy carefully to fully understand how we collect, use, share, and protect your Personal Information. If you do not agree with this Privacy Policy, please do not use our Services.
By using our services, you agree to the terms of this Policy.
This Privacy Policy explains: • What data may be collected when you use our services
• How we use cookies and other technologies on our web services
• How we may use and share the information collected about you
• What choices you have, including access to and updating your data
1. Information We Collect and Use
SMS opt-in and phone numbers collected for SMS communication purposes will not be shared with any third party and affiliates for marketing purposes.
Information You Provide to Us
When you register and use our Services as a Client or Expert (including through our online chatbot), we may collect and store the personal information you provide, including:
Personal Identifiers
We collect identifiers you provide (e.g., name, email address, mailing address, phone number, signature, and other identifying details).
This information is used to:
• Fulfill your requests (e.g., responses to inquiries, notifications),
• Communicate with you for registration, customer support, sending notifications, updates, invoices, and security alerts,
• Conduct marketing activities (e.g., newsletters, promotions, offers from us and our partners),
• Deliver gifts or prizes (if applicable),
• Create internal identifiers in our systems for recordkeeping and service delivery.
Communications and Messages
We retain the content of messages you send through the platform, such as customer support requests, feedback, form submissions, emails, calls, and interactions with experts.
This data helps us:
• Provide quality support,
• Improve our Services,
• Train our support team.
Financial Information
We collect payment-related information, such as bank card details or PayPal/Payme account data, to process transactions, refunds, and expert payouts.
All financial data is handled in strict accordance with applicable laws and security standards.
Commercial Information
This includes details about booked services, payment history, and your interactions with the platform.
These data are used for:
• Order fulfillment,
• Service improvement,
• Analytics and interface optimization.
Inferences from the Above Information
We may use collected data to create a user preference profile in order to:
• Recommend relevant experts,
• Improve suggestions,
• Personalize marketing and interface.
Privacy Choices
We record your privacy settings, such as preferences for notifications, newsletters, and profile visibility.
This gives you control over how and to what extent your data is used.
Information Provided About You by Third Parties
From time to time, we may supplement the information we collect online with records from third parties. This helps us serve you better, personalize content, and offer products or services that may be of interest to you. Third-party sources may include:
Social Networks and Public Data
Our websites include social media features like widgets (e.g., "Share" button) and similar elements. These features may:
• Collect your IP address,
• Track the pages you visit on our site,
• Set cookies to function properly.
These features may be hosted by third parties or directly on our website.
Information from Marketing Partners and Data Providers
We may receive data from companies that provide marketing, advertising, or analytics services. This may include personal identifiers, interest categories, and behavioral data to improve ad targeting and personalization.
Information from Partners
If you interact with Business Pass through partner platforms or services (e.g., making payments via third-party systems), we may receive information necessary to fulfill your requests.
Information Provided About You by Other Users
Users may share your contact information, such as to invite you to the platform or send you a consultation link. This data is used solely for the intended purposes.
Information We Collect from Your Use of Business Pass LLC
We collect data on how you use Business Pass services—what features you access, how you interact with content, whether you open emails or click on ads. This “Usage Information” helps us:
• Deliver and enhance our services,
• Customize the interface and content based on your preferences,
• Personalize marketing efforts,
• Generate internal reports and analytics about activity on the platform (e.g., most visited pages or sections).
Usage Information Includes:
Device Information
We collect technical data about your device, including:
• Device model,
• Operating system version,
• Unique device identifiers (e.g., IDFA or Android Advertising ID),
• Mobile network details, including phone number (if applicable).
Viewing Information
We track which pages you visit on the platform, how long you stay on them, which buttons you click, what elements you interact with, and where you were referred from. This data helps us analyze user behavior and improve site functionality.
IP Address
We collect and store your IP address to ensure security, prevent fraud, analyze traffic, and determine your region of access to the platform.
Location Information
With your permission, we may collect geolocation data via GPS, IP address, Wi-Fi, and mobile networks. This information allows us to:
• Display relevant content,
• Improve navigation,
• Tailor offers based on your region.
Inferences from the Above Information
Based on collected technical and behavioral data, we may draw inferences about your preferences, interests, and needs. This enables us to:
• Personalize your experience,
• Recommend suitable experts,
• Customize marketing content and the user interface.
Most browsers allow you to manage cookies — you can disable cookie collection, receive alerts about new cookies, or delete existing ones. For more information on cookies and how to configure them, visit: www.allaboutcookies.org/manage-cookies.
Please note: Disabling cookies does not mean you will no longer see ads while using Business Pass. However, ads may become less relevant, and certain features of the platform may be limited or function improperly.
2. How We Disclose Personal Information
We do not sell your personal information. However, in certain situations, we may share it with third parties to fulfill obligations, provide services, or comply with legal requirements. Below are the circumstances under which data disclosure may occur:
Our Partners Whom You Have Requested Information From
We may share your contact details and commercial information with partners from whom you have directly requested a service or consultation. This allows them to contact you directly and provide the requested service.
Within Our Organization
We may share your information within the Business Pass LLC group, including affiliates, subsidiaries, and technical teams — strictly for the purposes described in this Policy.
Social Networks
If you interact with social media features (e.g., sharing a profile, session, or review), certain categories of your information may be automatically published on the respective social platform. We recommend reviewing the privacy policies of those platforms.
Public Disclosure Through Unrestricted Services
Information you publish in public areas (such as reviews, expert profiles, or open discussions) may be visible to other users. We do not control how third parties may use such publicly available information, so we advise caution when sharing personal data.
Sweepstakes, Contests, and Promotional Campaigns
If you participate in a contest or promotion, your information may be disclosed in accordance with the terms of participation — for example, to announce winners, deliver prizes, or publish participant names (if required by law or promotion rules).
Legal Requirements
We may disclose your data when necessary to comply with the law, a court order, or another mandatory legal request. This may include:
• Compliance with regulatory obligations,
• Participation in legal proceedings,
• Fulfillment of anti-money laundering, tax, or other governmental requirements.
Requests from Government Agencies or Court Orders
Upon receipt of an official request, we are obligated to provide personal data to relevant government authorities, law enforcement agencies, or as part of a legal proceeding.
Fraud Prevention and Investigation of Violations
In cases of suspected fraud, violation of our terms of use, or attempted unauthorized access to the platform, we may disclose data to investigate and protect the rights of Business Pass and its users.
Security Breaches and Other Critical Situations
If there is a threat to system security, a data breach, or another emergency involving risks to users or infrastructure, we may share information with relevant organizations to respond to and mitigate harm.
3. Opt-Out Options
You have the right to control how we use your personal information. Below are the options available to you:
Email Communications
If you no longer wish to receive marketing or informational emails from us, you can opt out by clicking the "Unsubscribe" link at the bottom of any email or by contacting us directly.
Please note: Even after unsubscribing from marketing emails, you may still receive system notifications related to your account or activity on the platform (e.g., confirmations, invoices, or important update alerts).
Updating or Deleting Your Account Information
You may update or delete your account information at any time by logging into the platform and editing your profile. If you wish to permanently delete your account, you can submit a request to our support team.
We will make every effort to process your request promptly; however, in certain cases (e.g., due to legal obligations or ongoing transactions), some information may be temporarily retained in our system.
4. Privacy Rights in Uzbekistan and the United States
In accordance with the laws of the Republic of Uzbekistan and the United States of America, you have several rights regarding your personal information. These rights give you control over the data we collect, how we use it, and how it is stored.
Requests for Deletion and Access to Collected Information
If you request the deletion of your personal information or want to know what data we have collected about you, we may ask you to provide certain details and complete a verification process.
The verification process may vary depending on the type of request. We will match the information you provide with data we already hold to confirm your identity and jurisdiction.
• If your identity is successfully verified, we will proceed with the request.
• If we are unable to verify the request immediately, we may ask for additional information to complete the verification.
Information collected during the verification process is used solely for identity confirmation and fulfillment of your request.
Right to Access
You have the right to request:
• The categories of data we store,
• The sources from which the data was obtained,
• The purposes of data collection,
• The categories of third parties with whom the data has been shared.
Right to Rectification
If you believe your information is outdated, incomplete, or inaccurate, you have the right to request that it be updated or corrected. This applies to contact details, profile information, activity history, and more.
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format suitable for transfer to another organization or platform. This includes basic identifiers, activity history, and profile-related data.
5. Information About Introductory Services
Business Pass LLC provides a platform through which users can access consultations and engage with independent experts across various professional fields. In connection with the provision of such introductory services, we may collect and process the following information:
Information About Selected Services
We track the types of consultations you are interested in, the experts you interact with, and the topics you request on the platform. This helps us personalize your experience and offer relevant opportunities.
Order and Scheduling Information
We retain information about your requested sessions, including their time, duration, status (confirmed, canceled, etc.), and other booking-related details.
Payment and Transaction Information
We process data related to payments made for expert services — including the amount, payment method, date, and transaction ID (including via Payme, PayPal, and other payment systems).
History of Interactions With Experts
We may store information about completed consultations, including message exchanges, reviews, and technical session data where applicable.
Ratings and Reviews
You may leave a review or rating after your interaction with an expert. These may be displayed on the platform and used to enhance service quality.
This information is used solely for the purpose of delivering services on the platform, supporting users, conducting analytics, and maintaining a high standard of consultation quality.
6. Processing and Transfer of Information
We process your personal information to provide services, support users, perform analytics, and comply with legal obligations.
Information may be transferred to third parties, including:
• Payment systems (e.g., Stripe, PayPal, Apple Pay, Payme) — for secure transaction processing,
• Partners — when necessary to fulfill a request or deliver a specific service,
• Government authorities — if required by law or legal proceedings.
All transfers are carried out in accordance with confidentiality principles and only to the extent necessary.
7. How We Protect and Store Your Information
At Business Pass LLC, the security of your personal information is a top priority. We implement a comprehensive set of technical, administrative, and physical safeguards to protect data against unauthorized access, disclosure, alteration, loss, or destruction.
Our security measures include:
• SSL Encryption: All data transmitted between you and our platform is protected using secure communication protocols.
• Access Control: Personal information is accessible only to authorized employees and contractors who need it to perform their job duties.
• Role-Based Access Segmentation: Data for different categories of users is isolated to prevent accidental access.
• Monitoring and Auditing: We monitor system activity to detect potential threats and maintain internal security logs.
• Regular Updates: Software and servers are updated regularly to patch vulnerabilities and strengthen protection.
• Secure Data Centers: All information is hosted on servers with both physical and network-level security.
Data Retention Periods:
We retain your information:
• For as long as you use our platform,
• Or as required to fulfill contractual and legal obligations (e.g., under tax or civil laws),
• Or until we receive an official deletion request from you, if such deletion is permitted by law.
Backups and Recovery:
Regular data backups ensure the integrity of your information in case of system failures, hardware issues, or other unforeseen circumstances.
Please note: While we take all reasonable precautions, no data transmission over the Internet can be guaranteed 100% secure. We do our best to protect your data, and we recommend that you also use strong passwords and avoid sharing personal data with third parties.
8. SMS Communication Information
1. SMS CONSENT COMMUNICATION:
The phone numbers collected through SMS opt-in forms on BusinessPass.com will not be shared with any third parties or affiliates for marketing purposes.
2. Types of SMS Communications
If you have consented to receive text messages from Business Pass LLC, you may receive messages related to:
Appointment reminders with experts
Follow-up messages or rescheduling notifications
Billing or payment confirmations
Account or platform support updates
Example: “Hello, this is a reminder of your upcoming session with [Expert Name] on BusinessPass.com scheduled for [Date] at [Time]. Reply STOP to unsubscribe.”
3. Message Frequency
Message frequency may vary based on your activity. Typically, users may receive up to 2 SMS messages per week regarding their appointments or account updates.
4. Fees for SMS Messaging
Standard message and data rates may apply based on your mobile carrier’s pricing. Fees may vary for domestic and international messaging.
5. Opt-In Method
Opt-in to receive SMS messages from Business Pass can be done in the following ways:
●By submitting an online form
6. Opt-Out Method
You may opt out of receiving SMS messages at any time by:
Replying STOP to any SMS message you receive. To do so , simply reply “STOP” to request manual removal from our messaging list. Alternatively you can contact us at info@businesspass.com to be manually removed from SMS messaging.
7. Help
If you experience issues or need assistance, reply HELP to any SMS message. You can also email us at info@businesspass.com. Additionally, you can contact us directly to request removal from our messaging list.
Additional Options:
If you do not wish to receive SMS messages, simply do not check the SMS consent box when submitting your information.
8. Standard Messaging Disclosures
●Message and data rates may apply
●You may opt out at any time by texting “STOP”.
●For help, text “HELP” or visit our Privacy Policy and Terms and Conditions
●Message Frequency may vary
9. Third-Party Links
The Business Pass LLC platform may contain links to third-party websites, services, or applications that are not under our control and operate under their own data handling policies.
Please note:
• We are not responsible for the content, security, privacy practices, or policies of such third-party resources.
• By clicking on a third-party link, you are leaving the scope of this Privacy Policy.
• We recommend reviewing the terms of use and privacy policy of each third-party resource before sharing your personal information.
The presence of a link does not imply that Business Pass endorses or controls the linked site or its owner.
10. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws, technologies, our Services, or how we handle personal information.
Please note:
• All updates take effect upon their posting on the Business Pass LLC platform, unless otherwise stated in a notification.
• We encourage you to regularly review this section to stay informed of the latest terms.
• In the event of significant changes, we may notify you via email, through the platform interface, or by another method as required by law.
• Your continued use of the platform after changes become effective constitutes your acceptance of the updated Policy.
11. Additional Terms
Your use of the Business Pass LLC platform is also governed by other terms and agreements that may apply to specific features, products, or services. These documents may include:
• The User Agreement,
• Terms of Booking Consultations,
• Refund Policy,
• Terms of Participation in Loyalty, Referral, and Marketing Programs.
In the event of any conflict between this Privacy Policy and any other agreement, the provisions of the specific agreement applicable to the relevant service shall prevail.
We recommend reviewing all applicable terms before using a particular feature or product on the platform.
Contact Us
If you have any questions, suggestions, or requests regarding this Privacy Policy or the processing of your personal data, you can contact us via the following channels:
Phone: +1 212.750.7777
Email: admin@businesspass.com
We strive to address all inquiries promptly and in accordance with applicable legal requirements.